Jivacubes.com - Now that's customer service!

I recently had a great customer service experience and since those seem to happen less and less nowadays, I thought I would brag about the company behind it!

Disclaimer:  I am not involved with, associated with, or have any financial interest in Jivacubes.com.  I am simply a customer who had a great experience.

Last week I was scanning kickstarter.com to see what new things are ideas are out there and who is looking for funding.  I stumbled across Jivacubes.  I am not a coffee drinker, but with Father's day coming up, I thought this might be a great gift for Dad!  (Dad, if you are reading this, Surprise!)

Today I logged onto their website and some of their flavors were shown as out of stock. Not knowing what exact flavor my dad prefers, I wanted to get the him the variety pack. It was showing as it was on backorder.  In my haste, I sent an email to their customer support asking when they would be in stock.  I then looked at some other flavors in hopes that they had some in stock. (should have done that before I sent the email right?  D'oh!) Sure enough, the classic black was shown as in stock!   I ordered some up, very happy with myself.

About 15 minutes later I got an email from Jivacubes' customer support.  They thanked me for my order and in response to my earlier email offered to create a mixed pack for me out of what they did have in stock.  They also offered to put it in a nice box with a bow, and put a Happy Father's day note in with the package.  Being the smart business man I am, I promptly accepted their offer!  They then replied that they would upgrade the shipping, at no charge to me, to ensure the package arrived before Father's Day.   

THAT IS CUSTOMER SERVICE!  (Actually, it's way beyond anything that I would have ever expected.)  Remember, I don't like coffee, but at this point I could care less.  I logged onto their Kickstarter campaign and backed them.  

I know a lot of you ARE coffee drinkers.  All I ask is that you check their kickstarter campaign out, or go to their website and give them a look.   If they hit $30,000 of funding on kickstarter they will be able to expand to Lemonade cubes...help me get my lemonade cubes!!!  ;)

Kickstarter Campaign for Jivacubes

 or

Jivacubes.com

If you have any questions on kickstarter, I'd be more than glad to help you out!